Policies

Shipping damage and missing parts

Report shipping damage or missing parts within 24 hours of receiving your order, using our damage and warranty claim form. It takes about four minutes. Have your order number ready, plus at least 4 clear photos: the whole piece, a close-up of each damage point, and the SKU label on the piece or carton.

We cannot make exceptions to the 24-hour limit. After that, delivery companies treat items as delivered in good condition, whatever the circumstances.

Holding furniture for a project or install date? Do not wait. Check your order as soon as it arrives. We will not be able to help with damage found later.

If you do not contact us within 24 hours of delivery about damage or missing parts, any repairs or replacement parts are the customer's financial responsibility.

Keep the item and its packaging until we confirm your claim.

Warranty defects

Report a defect as soon as you notice it, at any time within the warranty period, using the same claim form. See warranty coverage by material.

File a claim